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HubSpot Sales Hub

HubSpot Sales Hub

Overview

What is HubSpot Sales Hub?

HubSpot Sales Hub is designed to eliminate friction by bringing tools and data together on one platform. The solution boasts email tracking and templates, and call tracking & recording.

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Recent Reviews

Easy to use

9 out of 10
December 02, 2022
Incentivized
I use HubSpot everyday from beginning of my shift to the end of it. It allows me to easily manage all my tasks for the day as well as …
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What is HubSpot Sales Hub?

HubSpot Sales Hub is designed to eliminate friction by bringing tools and data together on one platform. The solution boasts email tracking and templates, and call tracking & recording.

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  • No setup fee

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  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is HubSpot Sales Hub?

HubSpot Sales Hub Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

HubSpot Sales Hub is designed to eliminate friction by bringing tools and data together on one platform. The solution boasts email tracking and templates, and call tracking & recording.

Reviewers rate Usability highest, with a score of 8.8.

The most common users of HubSpot Sales Hub are from Small Businesses (1-50 employees).
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Reviews and Ratings

(509)

Attribute Ratings

Reviews

(1-25 of 52)
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Score 10 out of 10
Vetted Review
Verified User
I've been using Hubspot's Sales Hub for a couple of years now and honestly it would be difficult for me to see my days without it. I've used it through the last 3 companies that I've worked at and it makes my day-to-day work easier.

The attention to detail in the platform helps me save time and reinvest that time in building meaningful interactions with my clients. Certain small things like simply entering the word "Call" when creating a new task, it's automatically going to pull up the option to call the client in one single click when you are going through your task at the time that it's due.

Also, when I'm creating a sequence, being able to easily customize and personalize it makes all the difference. As long as the customer's information is correctly entered in Hubspot, the system will gather their first name, company name, etc and enter those where I ask it on the email. Making my job just that much easier and giving my prospects a more personalized approach, without any extra effort from my end. This truly has been a game changer in my work and has helped me attract many more clients.

  • Email Sequences
  • Task Management
  • Integrating with other software
  • The help/learning section could be a little overwhelming since it's just so huge.
Sales hub is an excellent tool for a sales professional, probably even the best tool available in the industry without a doubt. However it could be much less convenient for outside sales reps that need to consistently meet people in person, it has some features to cater to these reps but they aren't as robust as the ones designed for inside sales reps.
Cameron Youngblood | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We utilize HubSpot Sales Hub and the HubSpot CRM for all 3 facets of our Sales org. From business Developement, to closing business, and even nurturing current relationships. Creating deals, sequences, templates, calendar invites, you name it, SalesHub does it all! Given that we're a smaller company the reports and dashboards that SalesHub is able to create and track for our team are just what we need!
  • Deal Creation
  • Tracking Sequences and success/conversion rates
  • Keeping everything all in one platform to reduce the number of clicks when logging a task
  • Giving more options to auto remove contacts from sequences - like when a call is connected or a meeting is scheduled
SalesHub is super user friendly and everything is all one place. It makes my team so much more efficient so we can concentrate on what matters most. Nurturing relationships with our current clients and winning new business!
Shakil Marjuk Ahmed | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We use the HubSpot Sales Hub platform to manage our companies, leads, and opportunities in daily work as a CRM to track our pipeline. It is an easy-to-use CRM that allows sales reps to organize, communicate, and track leads. It provides email templates, free calling, email sequences, meeting scheduling, and more. It is flexible and has excellent learning resources. It organizes clients, conversations, and sales processes and provides search engine reliability. It keeps us organized and focused.
  • It facilitates the organization, communication, and tracking of leads for sales reps.
  • It has sales user activity sorting, playbooks, meeting links, and roll-up businesses.
  • It's adaptable, keeps track of finances, and works with various programs.
  • It's significant but too expensive for large teams.
  • In some cases, automation can improve usability.
  • It should offer live chat to free users.
HubSpot Sales Hub integrates with many software systems and provides analytics and reporting tools to help salespeople track their performance, improve, and make data-driven sales strategy decisions. Adding contacts is simple; sequencing is an excellent tool for monitoring prospecting efforts, and HubSpot has a great knowledge base, a learning academy, and customer support. However, smaller businesses or startups may find the cost high.
December 02, 2022

Easy to use

Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use HubSpot everyday from beginning of my shift to the end of it. It allows me to easily manage all my tasks for the day as well as easily access any customer information I need. Whether I am working with new inbound leads, managing lists of outbound prospects, or helping a current client I know I will be able to manage everything well in this CRM.
  • Orginization
  • Notifications
  • User friendly
  • Customizable
  • I feel that sequences can be a little more robust
When I have to make all my calls for the day HubSpot is great at keeping me on top of everything I have to do for the day. I feel that some things like sequences can be improved on since there is no way to create multiple emails threads, this is the one issue I have had with the CRM.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Allows our sales team to keep track of contacts and companies. They can add notes to log conversations and phone calls, and link their email inboxes. They can also assign tasks and reminders to themselves or other team members.
  • Clean up contact data, duplicates, etc.
  • Easily find contacts by company, and custom fields (we use a customer type field)
  • Assigning tasks
  • Sequences are limited
  • Pay per contact
  • App has limited functionality
Sales Hub is great for our sales team, who is usually on the road and unable to connect with support staff in the office on a regular basis.
Kaare Nørregaard | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We use it to keep the marketing and sales departments aligned. Everything is integrated and visible for everyone on the team. Deal creation and managing the pipeline is easy and intuitive for the team to use. I’m using HubSpot and especially the Sales Hub several times a day, and I can only recommend it.
  • Deals and task creation
  • Managing the pipeline
  • Email templates and tracking
  • Managing the product library
  • Outlook for Mac integrations
  • Email templates
As previously mentioned, I’m a satisfied user of HubSpot Sales Hub. We’re an agency, and we’re using it to keep track of all our opportunities, closed sales, etc. We are using the Marketing Hub as well, and I think it’s the combination of the different hubs that represents the value of the platform.
Susan Hurrell | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
HubSpot CRM and HubSpot Sales Hub are the backbones of our everyday business operations. We use HubSpot Sales Hub to manage and nurture leads through the sales funnel.
  • Filtering and reports
  • Automated communications
  • Workflows
  • Cross-object reporting (contacts with open tasks by sales rep, for example)
  • Pagination on the activity feed to speed reviewing sales conversations
  • Ability to review a filtered list of contacts with a "next/back" button - similar to their task management capability
We started as a five-person company in 2012 and are now at almost 80 people - our sales team has grown times 5. HubSpot Sales Hub has scaled with our needs over time, and I would recommend it without hesitation.
Tuhin Sadik | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
As part of our digital transformation, we implemented HubSpot Sales Hub to manage our lead and follow up with prospective clients. Easy-to-access reporting and suggestion templates allowed us to send better emails to clients. It's flexible and works with HubSpot and other marketing systems, and we've integrated it into all our marketing efforts. I like the email sequence function that helps my existing contact email campaigns. It allows us to track KPIs, implement data, streamline outreach, and keep account history.
  • The sales funnel makes it easy to predict and track how sales development is going.
  • It enables us to run all our businesses as a single unified solution using a single system from the ground up.
  • It's the catalyst for our digital transformation and works well with HubSpot and other marketing systems.
  • Overall, navigation is lacking, and activity logs can be overwhelming.
  • More robust conversion reporting is required to support larger enterprise teams.
HubSpot Sales Hub is a versatile, customizable, and user-friendly tool that enables us to achieve our goal while providing a best-in-class customer experience in a single location. It is the best at task management, desktop integration, and contract management. It's easy to forecast with a sales funnel and track sales development. HubSpot gave us the best platform to track sales opportunities and customer databases so we could easily convert leads.
Score 8 out of 10
Vetted Review
Verified User
I mainly use this software for its central use, which is to track and close sales. I use this software to keep track of information, implement data, streamline outreach and keep track of history on many accounts. The biggest business problem it addresses is the lack of organization for individual sales representatives. My scope of use case is to make more sales!
  • Integration of other outreach software
  • Easy and user friendly landing page and functionality design
  • Customer service and training
  • Glitchy aspects where some things aren’t saved the first time around
  • Some integrations can not work the best
  • I would like to see more base cases of other users that are using the platform to its fullest capability
This software is well suited if you’re looking for an all-in, easy-to-use, and streamlined sales database for your team. Someone can pick up where someone else left off and not skip a beat. One of the best things about the software is how easy it is to use and get people up to speed.
Jeff Lozares | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
HubSpot Sales Hub is very user-friendly. It allows you to keep track of KPIs, and set goals, and reporting is easy to access and read. The template portion allows you to move quickly through your day without having to type out personalized emails with every client. The suggestion templates are amazing as they allowed me to think of different ways to interact with clients via email and get a better response back from clients. The meetings link worked wonders by providing a way for clients to schedule an appointment with you on their time so you don't miss out on opportunities. Utilizing these tools, gave me a better connection with clients. I would definitely recommend using HubSpot as it has made quite a difference with client interaction as well as an organization!! Excited to utilize HubSpot Sales Hub's other tools as there is just so much it has to offer!
  • Set and keeps track of set goals
  • Tasks keeps you organized and easy to use
  • Very easy to navigate to keep things moving
  • Filtering can be better
  • reporting when emails have been read can be more accurate as when I open the email I sent, it counts as if the client has opened the email.
  • Interface can look a bit better
Well suited to keep you organized and on track to follow up with clients. Keeps track of certain KPIs that can help throughout the month to hold employees accountable.
Nick Bracy | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use HubSpot Sales Hub to qualify and get in touch with leads and prospects. It is a good tracking tool for our small sales team. I especially like the visibility into the Actions that a prospect is doing once the email is sent to them. I use HubSpot Sales Hub all day every day
  • Sequencing Emails.
  • Filtering contacts.
  • CRM management.
  • Being able to Merge Companies while connected to Sales force would help us.
  • Some way to confirm Email and or Phone # information.
  • Visibility into some of the marketing properties if you are in HubSpot Sales Hub.
When we have specific Personas that we are going after. It is important for us to be able to filter our ICP through multiple filters on the company and contacts page. The de-dupe process is long and tedious. I would like to see that process be more efficient in the tool.
Mitchell "Moshe" Ross | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
HubSpot Sales is heavily in use by our Sales organization, by our Marketing Team, and to some extent by Customer Success and others. It solves the problem of having all our company on the same page. HubSpot makes our business data accessible. Because of the accessibility of the data, we can make informed business decisions. Imagine that! Informed. Whether right or wrong, at least it's informed.
  • Customizing of user view on a per-user basis is easy and extensive
  • Ease of reporting including built-in reports and endless possibilities for custom reports, dashboards and
  • Ease of scheduling, ease of calendar integration with 3rd party resources
  • Extensive integration potential with myriad 3rd party resources, especially LinkedIn Navigator
  • Some of the hard-coded features such as property names and options should be soft-er
  • Round-robin lead rotation is designed for help desk, not sales. 3rd party add-on required.
  • Tighter LinkedIn Navigator integration would be most welcome. Right now only Salesforce and MS/Dynamics will fully integrate.
HubSpot is more of a contact management solution vs an account management solution. When working with contacts it's often hard to see the full picture of what is going on in the account. This makes it better for smaller, less complex deals. HubSpot is also easy to manage internally. There's very little if any outside support needed to customize the solution vs Salesforce, for example.

HubSpot Customer and Tech Support is awesome!

Smaller organizations can grow with HubSpot, adding modules and complexity as warranted.
Douglas Hoenig | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Ripple Street started working with HubSpot Sales Hub within the last year to manage our sales outreach, opportunity pipeline and client communication. We switched over from Pipedrive which was awful. HubSpot is great in many ways. It's much more intuitive. It leverages AI in inputting content and contacts. It's connected to our marketing and website and tracks that activity back to our sales outreach. It has so many features that we're just starting to leverage and I'm very excited.
  • Client communication and prospecting management
  • Contact and organization input using AI and open data
  • Pipeline managent
  • Plug-in with Outlook is a bit buggy
HubSpot is very well suited for helping a sales organization manage their pipeline and client and prospect outreach. Their tasks to help remind you and keep you on top of outreach is on point. They leverage AI in client communication and inputting contacts and organizations when you do your initial outreach which helps reduce time in inputting data. It connects with the MarketingHub to track any website activity from our clients and prospects and pulls in that data to our CRM.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
HubSpot Sales Hub is used by the Sales, Account Management, Operations, and Customer Service teams within the Commercial Division of our organization, with a few stakeholders from elsewhere in the company. It addresses the business problem of needing a Sales CRM tool that easily combines contact, company, and deals data within one CRM, in a way that is easy to access and update.
  • User Interface
  • Integration of contact and company data
  • Easy import/export of data
  • The pipeline view could use a bit more flexibility
  • The view of contact/company/deal records could allow for more customization on the left-side table
HubSpot Sales Hub is well suited for any company that wishes to track communication with customers, deals, and connect it all seamlessly to contact and company records in a CRM. It would not be well suited, perhaps, to a smaller company or sole proprietor that has very unique or complicated deal structures.
Matthew Gardner | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
HubSpot Sales Hub is used across our marketing, sales, and customer success departments as our core company CRM. Marketing uses many of the Marketing Hub features but Sales and CS live inside Sales Hub. Keeping a central store of companies and contacts as well as deals and deal pipeline is something that is necessary in a company our size and HubSpot is how we do that and keep our data unified across departments. It is our "one true source" of knowledge and records. If it's not in HubSpot, it doesn't exist.
  • Data storage
  • Support
  • CRM tools
  • Outbound emails
  • Calls
  • Record keeping
  • Activity logs
  • Workflow logic
  • Filter Conditions
  • Currency Variance
  • Report limits
  • User admin
It's a solid CRM and does a great job at core features like storing our CRM data, doing outreach, etc. But as we grow larger the deficiencies become more apparent. Lots of gaps in filtering and workflowing logic, specifically things like not having the ability to run time filters vs "TODAY" is a huge gap compared to Salesforce. As well, pricing is very annoying as there isn't simple self serve options to add specific features and prices have huge jumps. Base pricing is good but once you add what you need you'll be paying as much as Salesforce, which has more of the functions that we are missing anyway.
Christina Kay | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
HubSpot Sales Hub is so great! We use it to organize meeting links, trackable documents, and so much more. It helps us see who checks out documents that sales send and helps get meetings booked. When meeting links are used, meeting activities are increased by over 50%. Currently, it is used in our marketing, sales, support, and customer success teams. It helps organize and track activities to see what works and how many activities happen before a demo or sale.
  • Meetings link! Way better than other software we have used!
  • Forecasting and pipelines! They work well and the HubSpot team listens to feedback and changes or updates things consistently to make it easier and better for the user.
  • Tasking within workflows! It gives marketers and managers peace of mind that we can use automated internal emails with tasks and things based on deal stages.
  • More reporting features-- they have great ones but more chart options would be great
  • Ability to have the sales team be an owner of a meetings link vs one person but still doing a round robin.
If you are an SMB, startup, or sick of clunky CRMs. HubSpot's Sales Hub makes connecting another tech easy and empowering the sales teams to focus on selling vs manual work. The Hub works amazingly for personalization, reporting, getting meetings set, and so much more! If your team is huge, you can split them up by whatever you need and use playbooks to help train new team members.
Ed Romaine | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use HubSpot throughout our organization. From pre-sales to sales through to service. This provides a valuable 360 degree visibility to our sales team on their accounts. This provides opportunities to enhance our customer's experience with our company and many times it can solve problems before they become an issue. Likewise, the pre-sales (marketing) and sales integration help assure that all created opportunities are followed up and perued.
  • Document and track communications
  • Establishes clean lines of responsibility
  • Parsing opportunities and making them visible for action
  • Search feature is horrible. When you have a prospect on the phone and you type in their name or company it isn't always visible. You have to use emails, otherwise all other searches are suspect and have to double and triple checked.... tough to do when talking to a prospect.
  • Deal cards need to be MORE customizable (last update aside). There needs to be control (more) on what is presented on the card. Also, the order in which the cards are visible should be customizable. Allow the organization to sequence.
  • The ability to create "online reports" dynamically. Simply allow me to create a report on needed criteria and then publish the report in a custom URL that I can share with non-HubSpot users. This can be used to share with my vendors, dealers, partners who I would never allow in my system but I want to provide visibility
Overall HubSpot is my favorite. I've used Salesforce and Zoho in recent years, but I clearly prefer HubSpot. It provides the power needed to get the job done but doesn't leave you bogged down in millions of features and "things" one percent of the user base will ever implement. Might be a good idea of having a Light version that allows you to use all the Hubs but only selected (most used) functionality.... but that is easy for me to say. ;-) I may be biased, but I feel HubSpot is best used by organizations doing heavy/active marketing and long sales cycles.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
HubSpot Sales Hub is currently being used by our sales and marketing departments. There is some discussion at this time of potentially moving customer service onto the platform as well. The platform has allowed for us to automate aspects of the prospecting process and free up time to focus on opportunities further down the funnel. Some of these aspects are email automation, workflows, sequences, templates, and snippets.
  • Automation of processes
  • Great suite of integrations to make sure you have the necessary tools to succeed
  • Record tracking (emails, calls, notes, deals, etc.)
  • Review of integrations - would be great to have HubSpot preferred options
  • Depending on the need of the business, the cost of the platform can get up there
Well Suited
- Looking to automate your sales outreach program
- Moving all your activity to one database and being able to effectively manage it
- Keeping track of your funnel and automating reminders on past due items
- Looking to scale your business and teams

Less Appropriate
- Robust project management tool
Score 8 out of 10
Vetted Review
Verified User
Incentivized
This is used by our sales team and senior managers to report and manage our sales pipeline across different areas of our business, tailored to different sectors. We have advanced features and use multiple pipelines for different sales teams.
  • Linked with Marketing and our website, it helps us identify hot leads.
  • We can easily customize the pipelines of work to collect the information we are interested in.
  • The reporting dashboards are a really neat feature to see the current state of play.
  • When our finance teams want some detailed reporting, HubSpot can lack the functionality. We, therefore, export the data to alternate reporting platforms.
  • The flexibility is not there (as it is an online tool), to easily output into our preferred format for our management board pack.
  • It is sometimes difficult to see all the prospects in a pipeline when we have many based upon the standard formatting of the web pages.
Hubspot delivers really good functionality for the price. Although it cannot do everything, it does the basics really well and helps out team manage prospective clients. When linked to the marketing tools, it becomes a very powerful sales resource to help us identify hot prospects from our website and website campaigns.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
It is our main CRM. It houses all of the companies sales activities. The Sales team is currently made up of 4 members.
  • Sequences are easy to assemble.
  • Contact activity is easy to follow.
  • Integrates with ZoomInfo
  • No queue to see tasks upcoming, but have not yet been created.
Hard for me to say having only used it with a small company. I do not know how well it would scale with larger organizations, but I think it serves really well for what we are doing.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
HubSpot is being used by our organization to track customers and contact information. It helps address tasks and follow up with leads and sales calls daily.
  • Organizes contacts and customers well
  • Sets up reminders for tasks easily.
  • Integration with Outlook and other tools.
  • Cleaning duplicates sometimes or finding duplicates sometimes is difficult to find and/or sort.
HubSpot Sales Hub is well suited for our operation tasks because it helps organize all our sales and contact leads/tasks and we are also able to safely maintain who can see/access/download contact information, etc.
February 27, 2020

HubSpot Sales Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
The organization uses HubSpot Sales across departments. The Program department uses the solution most frequently for tracking and managing sales from events and at our community store. It addresses many business problems such as understanding which patrons purchase certain items and when. It also gives insight into quarterly and annual sales projections and a host of other sales related insights.
  • Defining sales strategies.
  • Sales reporting.
  • List management.
  • Subscription pricing.
The scenario that HubSpot shines is the top of the sales funnel when prospective sales are being nurtured through the qualification process. HubSpot allows the user the ability to manage this stage and management easy insight into sales across the organization. I have found HubSpot is not the best option in the single-member, small businesses or for independent contractor roles. The monthly subscription cost seems a bit high to justify in these scenarios.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We used HubSpot across our sales and marketing teams. I work on the sales side so I can primarily comment on that.

SDRs mostly made use of it for email campaigns. This includes making templates, sending automated sequences, viewing reports on how certain emails and subject lines perform and receiving alerts as to whether an email has been opened or a link clicked.

We also used it for our contact request forms.
  • Email sequences - quick and easy to make and use. One drawback is that if the email bounces to the sender, you lose all the updates you made in the sequence.
  • Reports - super easy-to-read data that gives you quick insights into how successful your emails are.
  • As mentioned - there is a small frustration with the sequence functionality when an email bounces. If this happens you lose all your edits. I have seen other tools that store all of your edits to ensure you can quickly try another email address if that one bounces.
  • Some enhanced reporting onto the great system they have would be nice. e.g. from your historical data, what is the best time to send emails to prospect in country X, etc.
HubSpot is really well suited to automating email campaigns and then evaluating them to determine how effective certain messaging was. It further helps you to determine the level of interest from a prospect depending on how often they interact with your email. If you have sent multiple pieces of content it also allows you to understand what the prospect might be most interested in.

HubSpot is specifically set up for inbound sales teams, and it appears to not be as effective for outbound sales teams for this reason. The whole user interface could be a bit faster to use and go through in order to complete more tasks, for example.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
HubSpot Sales is used by our organization's sales team. We started using it across our whole organization until we really figured out the aspects between a free user and a paid seat for the Sales Professional. For sales, this addresses our need to combine a CRM and a sales tool to help our sales team stay on task with following up on leads.
  • Easy to use.
  • Custom fields.
  • Very pricey.
  • Wish they had an option to add features "al a carte."
I would recommend HubSpot Sales for those needing a comprehensive sales team solution for a small team. Although it is scalable it can be quite pricey. We currently have a 5 seat plan on a monthly payment plan for $432 (includes tax). We can integrate free users but they do not have all the features the HubSpot Sales subscription does.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
HubSpot is a tool that we use to manage communication with customers and with our sales team. It is very easy to use and is adaptable to the needs of our team.
  • Easy to navigate.
  • Excellent customer service.
  • Ability to merge deals.
  • More user-friendly landing page.
HubSpot does it all, when it comes to sales customer relationship management system.

With HubSpot Sales, I have been able to manage my sales leads. I can keep track of every email and phone call I have had with a prospect and pull up all my notes in one place. This CRM allows me to pick up right where I left off with clients.
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